FAQ

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@sabahar.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Orders that require shipping within the U.S. typically ship the same day if received by 12 pm Eastern Time. Standard delivery normally takes 5 to 7 business days. Shipping to countries outside of the U.S. may take up to 21 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We currently focus our sales in the U.S. We can ship internationally, but we are not responsible for the taxes and duties that are incurred. Please contact hello@sabahar.com for questions about international shipping. 

Yes. You will find tracking information on our follow up email, which will be sent to the email address you listed on the order. This will be sent to you once your order has been dispatched.

Sadly, we’re unable to modify your order once we’ve started processing it.  If you ordered by mistake or have technical issues, please contact hello@sabahar.com

You will receive your product packaged in a 100% Ethiopian cotton bag. These bags are amazing reusable laundry and grocery bags.

We don’t offer specific gift wrapping but each product will come in its own beautiful and re-usable 100% Ethiopian cotton bag. 

If you do not receive your order within 14 days, please contact us. We cannot credit for orders not received after 21 days if we have shipped and tracking information shows delivery has been made. Please consider the security of your delivery location and the ship method you select when placing your order. Please provide an email address at the time of order to receive an email tracking notification. Neither Sabahar nor our third party shipping companies can be responsible for stolen packages.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

At Sabahar, we are not 100% satisfied until you are. To make a return, simply contact us with your contact information, order number, and reason for the return and we'll respond as quickly as possible to coordinate the process. We accept returns for items in new condition, unwashed, and in original packaging up to 30 days from delivery. Returns received in used condition may not be eligible for refund or be subject to a restocking fee. We recommend shipping your package through a traceable shipping method like FedEx or UPS, or USPS with a Delivery Confirmation. Customers are responsible for the cost of shipping an item back to us. The original cost (if any) of shipping an item to you is non-refundable. Allow 1-2 weeks for your return to be processed.

Please email us at hello@sabahar.com to start your return or exchange. Once your return is received, a refund will be issued to your credit card.

Return address: Sabahar, c/o Konjo Collections, 1335 Swallow Court, Boulder, Colorado 80303, USA

Sabahar only works with natural fibers. Currently, we use Ethiopian cotton and silk, imported silk and imported linen. We are always exploring ways to expand our offerings with new sustainable fibers.

For all cotton and linen products, they can be washed in the machine in cold water with conventional soap. They can also be tumble dried and ironed. Please wash them separately the first time as some color may run. The naturally dyed silk products should be hand washed in cool water with a mild soap. They should be hung dry. Please ensure these beauties avoid direct sunlight